Last Updated: [10/2025]
Thank you for shopping at Bimmers Hub. We offer digital products and services that are delivered electronically. Please review our policy carefully.
1. Digital Product Nature
All items (such as activation codes, map updates, and software files) are non-tangible digital goods. Once delivered via email or download link, they cannot be returned or exchanged.
2. Refund Eligibility
We only offer refunds under the following conditions:
- The activation code or file was never delivered after payment.
- The product was proven to be incompatible despite correct VIN information provided before purchase.
- Duplicate payments were made by error.
3. Non-Refundable Situations
- Incorrect information (VIN, region, software version) provided by the customer.
- Change of mind after receiving the product.
- Issues caused by unauthorized modifications or third-party software.
4. Requesting a Refund
To request a refund, please contact us within 7 days of purchase at support@bimmershub.com with your order number and proof of issue.
We will review your case and respond within 3-5 business days.
5. Processing of Approved Refunds
If approved, refunds will be issued to the original payment method within 5-10 business days, depending on your bank or payment provider.